Luxury Brand
POS solution
Gilding the Lily
Helping a famously successful purveyor of high fashion and luxury accessories inspire even greater loyalty among its charmed customers might be called gilding the lily. We rolled out a modern POS solution for this storied global company to achieve just that.
They turned to Thinkmax for help upgrading their existing Microsoft Dynamics platform (which we had installed on a previous occasion) with a Microsoft Commerce Modern Point of Sales component. Our task was complicated by an operational environment that sees them sell through their own independent stores but more often through stores within larger department stores. We had to work with our client’s existing platform but also with the billing system of the host store. Once roll out of this Thinkmax-designed solution is complete, the client’s own internal development team will extend the roll out worldwide. On this phase of the project, Thinkmax will serve, as we’ve done in the past, as the company’s expert global advisor.
Our client now has the advanced clienteling capabilities that empower employees to deliver an all-embracing, flawless customer service. Whether remotely or at the till, sale associates have the detailed information they need to recommend or source or package or deliver products according to the specific tastes or requirements of each individual customer. Our solution has helped gild an excellent company with a new level of excellence.
